Oku-Noto Shiragiku Junmai Ginjo Unfiltered Raw Sake (1800ml) *Must be refrigerated

We do not accept exchanges or returns of products. We take great care in shipping products, but in the unlikely event that a defective product is damaged or the product is different from the order, we will only accept exchanges or returns. In this case, please contact us within 7 days of receiving the product and we will handle the exchange or return.
In addition, we will cover the shipping costs required to return and resend the product.

*Please note that we will not accept returns or exchanges for customer convenience after the product has been opened.

<Shipping fee>

Kanto, Kansai, Chubu, Hokuriku

Room temperature: (tax included) ¥880

Refrigerated: (tax included) ¥1,320-

Southern Tohoku and Chugoku

Room temperature: (tax included) ¥990

Refrigerated: (tax included) ¥1,430-

Northern Tohoku, Shikoku, and Kyushu

Room temperature: (tax included) ¥1,100

Refrigerated: (tax included) ¥1,540-

Hokkaido

Room temperature: (tax included) ¥1,430

Refrigerated: (tax included) ¥1,870-

Okinawa

Room temperature: (tax included) ¥1,650

Refrigerated: (tax included) ¥2,090-

*If you order refrigerated and room temperature items, they will be shipped together, so separate shipping fees will not be charged. Only the shipping fee for refrigerated items will be charged. When ordering, please select "refrigerated" and enter details in the comments section.

*If you are sending to a remote island, please contact us separately.

<Delivery period>

Your order will be shipped within 2 to 7 days after your order is confirmed.

If you are in a hurry, please let us know. We will get back to you after checking whether we can meet your desired date and time.

Pre-ordered and made-to-order items will be shipped as soon as they arrive. Details will be sent to you by email.

<Specifying delivery time>

No preference | Morning | 12:00-14:00 | 14:00-16:00 | 16:00-18:00 | 18:00-20:00 | 19:00-21:00 | 20:00-21:00

<Delivery company>

Sagawa Express Co., Ltd.