Okunoto no Shiragiku Junmai Daiginjo Unfiltered Unpasteurized Sake (1800ml) *Requires refrigeration

We do not accept exchanges or returns of products. While we take the utmost care in shipping our products, we will only accept exchanges or returns in the event of a defective product caused by our company, such as damage, or if you receive a product different from what you ordered. In this case, please contact us within 7 days of receiving the product, and we will arrange for an exchange or return.
Furthermore, we will cover the shipping costs for returning and resending the product.

*Please note that we cannot accept returns or exchanges for reasons other than product defects after the product has been opened.

<Shipping costs>

Kanto, Kansai, Chubu, Hokuriku

Room temperature: (Tax included) ¥880-

Refrigerated: (Tax included) ¥1,320-

Southern Tohoku and Chugoku

Room temperature: (tax included) ¥990-

Refrigerated: (Tax included) ¥1,430-

Northern Tohoku, Shikoku, Kyushu

Room temperature: (tax included) ¥1,100-

Refrigerated: (Tax included) ¥1,540-

Hokkaido

Room temperature: (tax included) ¥1,430-

Refrigerated: (Tax included) ¥1,870-

Okinawa

Room temperature: (tax included) ¥1,650-

Refrigerated: (Tax included) ¥2,090-

* If you order both refrigerated and room temperature items, they will be shipped together, so you will not be charged separate shipping fees. Only the shipping fee for refrigerated items will apply. When ordering, please select "Refrigerated" and provide details in the comments section.

* For deliveries to remote islands, please contact us separately.

<Delivery period>

Orders will be shipped between 2 and 7 days after order confirmation.

If you are in a hurry, please let us know. We will check whether we can meet your desired date and time and then get back to you.

Pre-ordered and made-to-order items will be shipped as soon as they arrive. Further details will be provided via email.

<Delivery time specification>

No preference | Morning | 12-14:00 | 14-16:00 | 16-18:00 | 18-20:00 | 19-21:00 | 20-21:00

<Delivery Company>

Sagawa Express Co., Ltd.